• PIB
  • PIB
  • PIB
  • PIB
Home, Auto, & Commercial Team

Please contact a licensed PIB General Insurance team member with any questions or concerns you may have regarding an existing general insurance policy or if you are interested in discussing your general insurance needs and obtaining a free, no obligation, quote.

Programmed Insurance Brokers (Head Office)
49 Industrial Drive
Elmira, ON N3B 3B1

Phone: 1-800-265-6197 or 519-669-1631
Fax: 519-669-1923

PIB also has Branch Offices in London, ON; Blenheim, ON; Belle River, ON; Nova Scotia; and Alberta.

Personal Lines and Commercial Lines

Here at PIB we divide our General Insurance division into two distinct but complimentary lines of business.

Personal Lines - handles all of your home and auto insurance needs.

Commercial Lines - covers general insurance for your business, commercial, and farm needs.

No matter what type of general insurance you require — PIB can help you!

Home, Auto, & Commercial Management Team

Tim Waters, CAIB
General Manager,
General Insurance Division
ext. 211
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Sue McKay, CAIB
Director,
General Insurance Operations
ext. 253
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Paul Topp, BA, CRM, CAIB
Claims & Loss Control Manager,
General Insurance
ext. 223
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Carly Adlys
Marketing Manager,
General Insurance
ext. 335
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Shawn Dietrich
Personal Lines Manager,
General Insurance
ext. 251
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Matthew Desmeules, BA, CAIB
Commercial Lines Manager,
General Insurance
ext. 720
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Chris Nezny, CIP, CRM, CAIB
Manager - Home Hardware Risk and Insurance Services,
General Insurance Division
ext. 753
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Commercial Lines - for your business, commercial, and farm insurance needs

Commercial Account Executives

Cam Allen
ext. 312
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Jake Snyder
ext. 354
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Ryan Welsh
ext. 287
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Jeff Ostic
ext. 709
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Brett Nichol
ext. 348
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Stephen Lewis, CIP
1-866-444-9466
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Erinn Kruschat, CIP
ext. 752
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Tyler Moar
1-844-832-4610
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Sylvie Schryer, CAIB, Bilingual
ext. 309
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Kyle Atkinson
ext. 203
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Brandon Brubacher
ext. 764
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Jeff Snyder
ext. 791
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Tony Grubb
1-877-676-4334
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Commercial Lines Claims & Service Team

Laura Kerr, CRM
Commercial Claims
ext. 244
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Judy Bell, CIP
ext. 272
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Linda Hergott, CIP
ext. 238
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Denise Koepke
ext. 759
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Danielle Mullin, CAIB, CRM
ext. 213
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Marnie Hamilton, CAIB
ext. 357
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Personal Lines - for your home and auto insurance needs

Home & Auto New Business Team

Michael Benjamins
ext. 370
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Cathy Van Gyssel
ext. 369
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Lukus Shea, London
ext. 767
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Jennifer Berfelz, CAIB
ext. 241
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Home & Auto Service Team

Home Hardware Accounts

Jane Leung
ext. 288
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Jennifer Austin
ext. 252
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Kim Schneider
ext. 739
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All Other Accounts

Elaine Racey
ext. 244
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Grace Bott
ext. 296
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Kelly Seabrook
ext. 336
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Susan Goetz
ext. 269
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Shauna Stevenson
ext. 702
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Licensed General Insurance Professionals

General insurance brokers in Canada must be licensed by provincial regulatory bodies in order to conduct business. Each provincial broker association regulates the licensing, professional competence, ethical conduct and insurance related financial obligations of all independent general insurance brokers doing business in the province.

At PIB, our highly qualified general insurance professionals are provincially licensed, and also include team members who have earned the following additional industry designations:

CAIB – The Canadian Accredited Insurance Broker (CAIB) program is a national designation conferred by the Insurance Brokers Association of Canada (IBAC). CAIB program graduates must successfully complete courses in insurance fundamentals and write a series of national examinations.

CIP – The Chartered Insurance Professional (CIP) designation is the professional standard for those working in the property & casualty insurance industry today. The CIP program is governed by the Insurance Institute of Canada and requires participants to acquire insurance knowledge, develop critical thinking skills through a comprehensive set of courses, and be successful in the CIP national examinations.

CRM – The Canadian Risk Management (CRM) designation is awarded by the Global Risk Management Institute (GRMI) to program graduates who have completed required standardized courses teaching how to identify, assess, monitor and limit risks.

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